SMS Terms & Conditions
Owensboro Insulators — Text Message (SMS) Terms & Conditions
Owensboro Insulators
2026-11-09
SMS Terms & Conditions
Effective Date: November 9, 2026
These SMS Terms & Conditions (“Terms”) govern your participation in the Owensboro Insulators text messaging program (“SMS Program” or “Program”). Owensboro Insulators (“we,” “us,” “our,” or the “Company”), with its website at owensboroinsulators.com, provides these text message services to keep you informed about your inquiries, estimates, appointments, projects, and, where you have consented, our offers and news. By opting in to the Program, you agree to these Terms and to our SMS Privacy Policy and general Privacy and Cookie Policy, each of which is incorporated into these Terms by reference.
1. Program Description
When you opt in, you consent to receive text messages from Owensboro Insulators at the mobile number you provide. Messages may include:
• Appointment confirmations, reminders, and rescheduling notices;
• Estimate and quote follow-ups;
• Project and service status updates;
• Responses to your inquiries and customer support communications; and
• Where you have separately consented, promotional offers, promotions, and news about our insulation products and services.
Message frequency varies. It depends on your interactions with us, such as the status of your appointments or projects. Typical Program messages may range from a few messages per month to more frequent messages during active service or project work. Promotional messages, if any, will be sent only with your consent and at the frequency described at the point of opt-in.
2. Consent and Eligibility
By opting in to the Program, you confirm that:
• You are the mobile subscriber or the customary user of the mobile number you provide, or you have the mobile subscriber’s permission to do so;
• You are at least 18 years of age;
• You are a resident of the United States; and
• The information you provide to us is accurate and complete.
You agree to notify us promptly if you change or no longer use your mobile number. You agree that, before you change or deactivate your mobile number, you will reply STOP to any message or otherwise notify us, so that we can update our records. You accept responsibility for any messages sent to a number you provided before you notified us of a change.
Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services from us.
3. Cost
Message and data rates may apply to each text message sent or received in connection with the Program, as provided in your mobile plan or your mobile carrier’s rate plan, including roaming and other applicable charges. Owensboro Insulators does not charge a fee for the Program itself. Please contact your mobile carrier for details about your plan’s messaging charges.
4. Opt-Out and Help
• To stop receiving messages: reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message we send you. You will receive a one-time confirmation message, and no further messages will be sent to your number unless you opt in again.
• For help: reply HELP to any message, or contact us using the information in Section 12.
• You may also opt out at any time by phone or email, and we will honor that request promptly.
We will process opt-out requests as soon as reasonably practicable after receipt. Carriers may take additional time to process opt-outs on their networks.
5. Supported Carriers and Delivery
The Program is offered on a best-efforts basis. We do not guarantee delivery of any message, and message delivery is subject to transmission and network conditions outside our control, including your carrier’s coverage, network availability, and equipment limitations. We are not liable for delayed or undelivered messages. Mobile carriers are not liable for delayed or undelivered messages. The Program may not be available on all carriers; supported carriers may change without notice.
6. Your Use of the Program
You agree that you will not use the Program to send or receive any content that is unlawful, harassing, defamatory, fraudulent, or infringing, and you will not interfere with or disrupt the Program or its related systems. We may suspend or terminate your participation in the Program, without notice, if we reasonably believe you have violated these Terms or used the Program inappropriately.
7. Privacy
Your use of the Program is also governed by our SMS Privacy Policy which describeshow we collect, use, share, and protect information related to text messaging, including your mobile number, opt-in and opt-out records, and message content. Please review them at owensboroinsulators.com.
8. Changes to the Program and These Terms
We may modify or discontinue the Program, in whole or in part, and may update these Terms from time to time. Material changes will be posted on our website with a revised effective date, and where required, we will provide advance notice by text message or other means before the change takes effect. Your continued participation in the Program after changes take effect constitutes your acceptance of the updated Terms.
9. Termination
We may suspend or terminate the Program or your participation in it at any time, with or without cause and with or without notice. You may terminate your participation at any time by replying STOP or by contacting us. Sections 9 through 11 of these Terms survive any termination of the Program or your participation in it.
10. Disclaimer of Warranties
THE PROGRAM AND ALL MESSAGES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF ACCURACY, TIMELINESS, AVAILABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT MESSAGES WILL BE DELIVERED WITHOUT DELAY, LOSS, OR ERROR.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OWENSBORO INSULATORS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE PROGRAM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PROGRAM WILL NOT EXCEED FIFTY DOLLARS ($50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
12. Contact Us
Questions about the Program or these Terms may be directed to:
• Website: owensboroinsulators.com
• Phone: 270-314-1691
• Email: office@owensboroinsulators.com
• Mail: Owensboro Insulators, [insert street address], Owensboro, KY
13. Governing Law
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to the Program or these Terms shall be brought exclusively in the state or federal courts located in Daviess County, Kentucky, and you consent to the jurisdiction of those courts.
14. Entire Agreement
These Terms, together with our SMS Privacy Policy and general Privacy and Cookie Policy, constitute the entire agreement between you and Owensboro Insulators regarding the SMS Program and supersede any prior understandings on this subject. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.