SMS Privacy Policy
Owensboro Insulators — Text Message (SMS) Privacy Policy
Owensboro Insulators
2026-11-09
SMS Privacy Policy
Owensboro Insulators (“we,” “us,” “our,” or the “Company”), with its website at owensboroinsulators.com, takes your privacy seriously. This SMS Privacy Policy explains how we collect, use, share, and protect information in connection with text (SMS) messages we send to you, including messages sent through our business texting program. It supplements, and is incorporated into, our general Privacy and Cookie Policy, which continues to apply to our website and other services. If there is a conflict between this SMS Privacy Policy and our general Privacy and Cookie Policy with respect to SMS messaging, this SMS Privacy Policy controls.
By opting in to receive text messages from Owensboro Insulators, you consent to the practices described in this policy.
1. Information We Collect for SMS Messaging
When you opt in to receive text messages from us, we may collect and store the following information:
• Mobile phone number — the telephone number you provide when you opt in to our SMS program, complete a service inquiry or estimate request, create or access an account, or interact with us through our website or by phone.
• Opt-in and opt-out records — the date, time, and method by which you consented to receive messages, and any subsequent opt-out requests, so we can honor your choices and maintain compliance records.
• Message content — the content of messages you send to us in reply (for example, when you text us a question, confirm an appointment, or request service), and our responses.
• Related account and service information — information you provide in connection with your inquiry, estimate, appointment, or project, such as your name, service address, email address, and the nature of your request, when it is necessary to respond to you or provide services.
• Carrier and delivery data — delivery status and related technical information provided by mobile carriers or our messaging service providers, used to confirm message delivery and maintain the program.
We do not collect information through SMS that is not described in this policy.
2. How We Use Your Information
We use the information described above to:
• Send you text messages you have requested or consented to receive, which may include appointment confirmations and reminders, scheduling updates, service and estimate follow-ups, project status updates, and, where you have consented, promotional offers and news about our insulation services.
• Respond to your inquiries and provide customer service and support.
• Administer, operate, and improve our SMS program, including monitoring delivery and compliance.
• Maintain records of consent and opt-outs as required by law.
• Comply with applicable laws, regulations, and legal process.
We do not use your mobile number or message content for purposes that are unrelated to the purposes described above without first obtaining your consent.
3. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. We share SMS-related information only as follows:
• Service providers — we share your mobile number and related information with trusted third-party vendors and messaging platform providers that send text messages on our behalf and host our messaging program. These providers are contractually permitted to use your information only to provide services to us.
• Mobile carriers — your wireless carrier receives your mobile number and message data as part of delivering messages to you.
• Legal compliance — we may disclose information if required by law, regulation, subpoena, court order, or other legal process, or to protect our rights, safety, or property or those of others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
4. Consent and Opt-In
You will receive text messages from us only if you have opted in. You may opt in by:
• Providing your mobile number through a form on our website and checking the box consenting to receive text messages;
• Texting a designated keyword (such as START or a campaign keyword) to our messaging number; or
• Providing your mobile number verbally or in writing and agreeing to receive text messages.
Where required by law, we will obtain your express written consent before sending any marketing or promotional text messages. Message frequency varies based on your interactions with us; typical program messages include appointment reminders and service updates, and you may receive several messages per month relating to your project or appointments.
No purchase is required to opt in. Standard message and data rates may apply based on your mobile plan.
5. Opt-Out and Your Choices
You may stop receiving text messages from us at any time:
• Reply STOP to any message we send you to unsubscribe from all of our SMS messaging. After you send STOP, we will confirm your opt-out with a final message, and you will receive no further messages unless you later re-opt-in.
• Reply HELP to any message for assistance, or contact us directly using the contact information in Section 8.
• You may also opt out by contacting us by phone or email and requesting removal from our SMS program.
Opting out of SMS messaging does not opt you out of other communications from us; see our general Privacy and Cookie Policy for information about opting out of email and other communications.
6. Data Retention and Security
We retain SMS-related information only as long as necessary for the purposes described in this policy, including maintaining consent and opt-out records as required by law, and then we delete or de-identify it. We use reasonable administrative, technical, and physical safeguards — including encryption in transit with our messaging providers and access controls — to protect your information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our SMS program is not directed to children. We do not knowingly collect personal information through SMS from anyone under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly.
8. Contact Us
If you have questions about this SMS Privacy Policy or our SMS messaging practices, or wish to opt out, contact us:
• Website: owensboroinsulators.com
• Phone: 270-314-1691
• Email: office@owensboroinsulators.com
• Mail: Owensboro Insulators, 1904 Ragu Dr, Owensboro, KY 42303
9. Legal Compliance
Our SMS program is operated in accordance with applicable U.S. federal and state law, including the Telephone Consumer Protection Act (TCPA) and its implementing rules, the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act where applicable, and applicable mobile carrier requirements, including The Campaign Registry (10DLC) registration requirements. We reserve the right to modify this SMS Privacy Policy at any time; the version posted on our website reflects the date it was last updated and applies to information collected through SMS messaging from that date forward.